Help and terms
Returns and complaints
What applies depends on why you want to send the item back. Choose the option that fits your situation.
I want to cancel my order
The item is undamaged but does not fit. 14-day right of withdrawal.
To returns →Right of withdrawal
You have 14 days
Exchange for another size
€0
Standard return
€9,95
Withdrawal period
14 days
How long it takes
- You drop off your return at your local post office
- Transit 5-7 working days
- We process the return 5-7 working days
- Money back 3-10 banking days
You have 14 days to withdraw from your purchase, counted from the day you receive the item. The item must be unused and in the same condition as when you received it.
Socks with opened hygiene packaging are excluded.
Complaints
When the item is faulty
Do you still have the band for the compression socks?
The band around the stocking carries the item and batch number. If you still have it, the case moves faster, because we can trace exactly which batch the stocking came from.
How it works
- Contact us Attach a photo of the fault
- We assess the case 7 working days
- You receive a shipping label We pay the shipping
- Remedy As agreed
A complaint applies when the item is faulty, for example a split seam or a material defect. This is not the same as cancelling an order. Your statutory rights depend on the country you live in. Under EU law you are entitled to a remedy for at least two years from delivery; some countries give you longer.
If we accept the complaint, we pay the return shipping.
Can't find the answer?
Reply to your order confirmation and we will see your order straight away.
