Terms of service

Terms and Conditions

These Terms and Conditions apply when you, as a consumer, make a purchase from Minfot i Båstad AB, company registration number 556836-2320 (“the Company”, “we”, “us”). The agreement is concluded between you and the Company.

If you have any questions regarding your purchase, you are welcome to contact us at:
Phone: +46 431 72500
Email: info@minfot.com
Address: Hallandsvägen 19, 269 36, Båstad, SWEDEN

To shop with us, you must be at least 18 years old or have the consent of a parent or legal guardian.

These Terms comply with applicable EU consumer protection legislation.

Orders and Agreement

Orders are placed via our website, Minfot.com. Once your order has been placed, you will receive an order confirmation via email.

A binding agreement is concluded only when you have received the order confirmation.

We reserve the right to decline any order.

All orders are considered final once placed. As orders are processed immediately in our automated system, it is not possible to modify or cancel an order after completion. If you wish to withdraw from your purchase, you may exercise your right of withdrawal after receiving the goods.

If an item is out of stock after your order has been placed, we will contact you via email to find a suitable solution. We do not backorder items.

We reserve the right for items to sell out.

Right to Refuse Orders

We reserve the right to refuse or cancel an order prior to delivery where we identify behaviour that indicates misuse of our services, including but not limited to excessive returns, abnormal order patterns, or behaviour that results in unreasonable operational or administrative costs.

This may include, for example:

Unusually high return rates over time
Repeated ordering followed by full returns
Systematic use of the right of withdrawal in a manner that goes beyond normal consumer behaviour

Where such action is taken, it is based on protecting the integrity and sustainability of our business operations and customer service quality.

Fraud Prevention and Security

We reserve the right to refuse, cancel, or hold any order if we suspect fraudulent activity, payment abuse, identity misuse, or any other behaviour that may present a financial or security risk to the Company, payment providers, or third parties.

We may perform additional verification checks before or after order confirmation, including identity or payment validation.

In cases of suspected fraud or illegal activity, we reserve the right to involve relevant payment providers and, where necessary, report the matter to competent authorities.

Prices

All prices are shown inclusive of applicable VAT and in the relevant local currency depending on the market.

We reserve the right to adjust prices due to changes beyond our control, including tax changes, supplier pricing, or typographical errors.

Payment

We offer the following payment methods:

Credit/Debit Card (Visa, Mastercard, American Express)
Apple Pay
Google Pay
Klarna (Pay Later, Pay Now, Slice It)

Payments are processed via secure and encrypted payment providers.

When using Klarna, Klarna’s own terms and conditions apply, which you accept at checkout.

The amount is reserved at the time of order and charged when the goods are dispatched, unless otherwise specified by the selected payment method.

We may perform a credit check when selecting invoice or installment payment options.

In case of late payment, statutory interest and reminder fees may apply in accordance with applicable law.

Delivery and Shipping

We deliver within the EU using trusted logistics partners such as DPD.

Shipping costs and delivery options are clearly presented at checkout depending on your country.

Estimated delivery times:

In-stock items: shipped within 1-3 business days
Backorder items: shipped within 2-5 business days

Delivery times may vary depending on destination country and carrier.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Responsibility for the goods passes to you once the goods have been delivered to and received by you, or by a third party designated by you, such as a collection point or parcel locker. Please ensure that the delivery information provided at checkout is accurate. We are not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

Uncollected Parcels

You are responsible for collecting your parcel within the specified timeframe set by the carrier, usually seven days.

Uncollected parcels will be returned to us, and we reserve the right to charge a fee of 20 € corresponding to shipping and handling costs.

Failure to collect a parcel is not considered a valid return.

Delivery Delays

If a delivery delay occurs, we will inform you as soon as possible.

You have the right to cancel the purchase in case of significant delays.

Force Majeure
Minfot shall not be held responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, labour disputes, pandemics, governmental actions, transport disruptions, or failures of third-party suppliers or logistics providers.

In such events, our obligations will be suspended for the duration of the force majeure situation.

Right of Withdrawal (14 Days)

You have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer law.

The withdrawal period expires 14 days after you, or a third party indicated by you, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision within this period.

After notifying us, you have an additional 14 days to return the goods.

Exceptions

For hygiene reasons, socks, compression socks, and tights are excluded from the right of withdrawal if the sealed packaging has been opened after delivery or if the products have been worn, tried on, or used.

This applies to:

Socks
Compression socks
Tights

Returns

You are responsible for the cost of returning the goods unless otherwise stated or if the goods are faulty or incorrect.

A return shipping label is included in your parcel and is intended for use if you wish to return your order. The cost of return shipping will be deducted from your refund unless otherwise stated.

Returned items must:

Be unused
Be in original condition
Be returned in original packaging

We reserve the right to make deductions if the product shows signs of use beyond what is necessary to establish its nature and function.

Returns sent cash on delivery will not be accepted.

If you withdraw from your purchase, we will also refund the original standard shipping cost.

Refunds

We will reimburse all payments received from you, including standard delivery costs (with the exception of additional costs resulting from your choice of a more expensive delivery method than our standard delivery), without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.

Refunds will be issued to the same payment method used for the original purchase, unless otherwise agreed.

We may withhold reimbursement until we have received the goods or you have provided proof of return shipment, whichever occurs first.

Complaints and Warranty

You have a legal guarantee of at least 2 years in accordance with EU consumer law. Please note that consumers habitually resident in Italy or Spain are entitled to a statutory guarantee period of 3 years from the date of delivery, in accordance with applicable national law.

We comply with applicable national consumer protection laws, including extended rights where applicable.

If a product is defective, you are entitled to:

Repair
Replacement
Refund
Price reduction

We will cover reasonable costs related to approved complaints.

Claims Handling Process
In the event of a complaint, we may request supporting documentation such as photos of the defect and product details (e.g. batch number or order confirmation) to assess the issue.

Approved claims will be handled in accordance with applicable law, and we will determine whether repair, replacement, price reduction, or refund is appropriate based on the nature of the defect.

For consumers habitually resident in Ireland, your statutory rights are governed by the Consumer Rights Act 2022. This includes the right to repair, replacement, price reduction, or refund in the event of a defective product. These rights are in addition to, and do not affect, any rights provided under these Terms and Conditions.

Limitation of Liability

To the fullest extent permitted by applicable law, Minfot shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profit, loss of revenue, loss of data, or business interruption, arising out of or in connection with the purchase or use of our products or website.

Minfot’s total liability for any claim arising from a purchase shall in any case be limited to the total amount paid for the relevant order.

Transport Damage

If your package or product is damaged upon delivery, you must report it immediately to the carrier or collection point.

Disputes, Governing Law and Jurisdiction (EU/EEA)

In the event of a dispute, we comply with applicable mandatory consumer protection laws in the country where the consumer is habitually resident.

Consumers may, where applicable, refer disputes to their national consumer dispute resolution body. For cross-border disputes within the EU/EEA, consumers may also seek assistance from the European Consumer Centres Network (ECC-Net).

We always aim to resolve disputes directly with our customers in a fair and efficient manner.

If a dispute cannot be resolved through direct communication or applicable alternative dispute resolution mechanisms, it may be brought before the competent courts determined in accordance with applicable mandatory law.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sweden, without prejudice to any mandatory consumer protection rights applicable in the country of the consumer’s habitual residence.

In accordance with Regulation (EU) No 1215/2012 (Brussels I Recast), consumers may bring proceedings either before the competent courts of their country of residence or before the competent courts of Sweden, where applicable under mandatory law.

Product Information Disclaimer

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, minor variations in colour, material, or appearance may occur due to lighting, screen settings, or manufacturing processes.

Gift Cards

Gift cards are valid for two (2) years from the date of purchase.

Gift cards cannot be exchanged for cash.

If a purchase made with a gift card is returned, the refunded amount will be credited to the gift card used.

Promotions and Offers

Promotions, discount codes, and offers:

Cannot be combined unless explicitly stated
Are valid for a limited time or while stocks last

Full terms for each promotion are always provided in connection with the offer.

Data Protection (GDPR)

We process your personal data in accordance with the General Data Protection Regulation (GDPR).

Your data is used to:

Process your order
Deliver goods
Communicate with you

Your data is only shared with third parties when necessary to fulfil your order (e.g. payment providers, logistics partners).

You have the right to access, correct, or delete your personal data.

Marketing Communication

If you provide your email address at checkout, you may receive marketing communications via email and, where applicable, SMS.

You can unsubscribe at any time via the link in our emails or by contacting customer service.

Cookies

We use cookies to ensure the proper functioning of our website and to improve your experience.

You can disable cookies in your browser settings; however, this may affect website functionality.

User Account, Reviews and User Generated Content

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

We may use third-party service providers to collect product and store reviews. In such cases, review invitations may be sent to you via email after your purchase. Any reviews submitted through such third-party systems are subject to the terms of the respective provider.

By submitting a review, rating, image, or other content related to our products or brand (“User Generated Content”), whether directly or via a third-party service, you grant us a non-exclusive, worldwide, royalty-free, perpetual right to use, reproduce, modify, publish, and display such content in any media, including for marketing and advertising purposes.

You confirm that any User Generated Content you provide is your own, does not infringe any third-party rights, and does not contain unlawful, defamatory, offensive, or misleading material.

We reserve the right to use, decline to use, or remove User Generated Content at our discretion, where applicable.

We may also remove or restrict account access in cases of misuse, suspected fraud, or violation of these Terms.

Amendments to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will apply to orders placed after the updated version has been published on our website.

The version of the Terms applicable at the time of purchase will always govern your order.