Help Center: Other questions

Here we’ve gathered answers to other questions that may arise regarding our products, services, and your shopping experience. We want you to have all the information you need, and if you can’t find the answer here, you are always welcome to contact our customer service. We’re here to help you!

Other
Do I need to log in to shop with you?

No. You do not need to create an account or log in to place an order with us.
How do I know if a product is in stock?

On each product page, you can see which sizes are available for purchase. The sizes that are visible and selectable are the items we currently have in stock.

If you have questions about a specific size or product, please contact our customer service and we will be happy to help.

Gift Cards
How do I buy a gift card?

To purchase a gift card, follow these steps:

  1. Go to the gift card page
  2. Select the desired amount (we offer €30, €50, €100, and €150)
  3. Add the gift card to your cart and proceed to checkout
  4. Complete your purchase by selecting a payment method, entering your details, and confirming the order

Once your purchase is completed, the gift card will be sent to your email address within 24 hours (weekdays) with a unique gift card code. If you are giving it as a gift, you can simply forward the email or print it out.

Gift cards are only delivered digitally.
I haven’t received my gift card. What should I do?

First, check that the email address on your order confirmation is correct. If it is, please also check your spam or junk folder.

If you still cannot find it, please contact our customer service and we will help you.
How do I use my gift card?

At checkout, enter your gift card code in step 2 (you can enter multiple codes if you have more than one gift card). The amount will then be deducted from your total order value.
Why isn’t my gift card working at checkout?

If your gift card code does not work, please check the following:

  • Make sure the code is entered correctly (no typos or extra spaces)
  • Gift cards are valid for 2 years from the date of purchase. Expired gift cards cannot be used

If the code is correct and still does not work, please contact our customer service and we will assist you further.
How long is the gift card valid?

The gift card is valid for 2 years from the date of purchase.

CALL US

Phone: +46 431 72 500
Monday–Friday, 10:00–15:00 (CET)
EMAIL US

Email: info@minfot.com
We reply within one business day on weekdays