Help Center: Orders

Shopping with us is easy! Here you’ll find all the information you need about how orders work. If you have any questions or need assistance during your purchase, our customer service team is here to help.

How to shop

To place an order, you need a valid email address.

Once you have found the product(s) you want to buy, select the size if applicable and click “Add to cart”. You can then continue shopping or proceed to checkout.

At the top right of the page you will find your shopping cart, showing the number of items you have added. By clicking the cart, you can also see your order total.

When you are ready, go to checkout and enter your customer details. You can choose from several secure payment methods, including card payment, Apple Pay, Google Pay, or Klarna.

Available Klarna options may include pay now, pay later, or instalment payments depending on your country.

Once your purchase is completed, an order confirmation will be sent immediately to your email address.

If a product is marked as a “pre-order item”, it is not currently in stock in our warehouse. Instead, it is ordered from one of our suppliers after your purchase is completed. Pre-order items are normally shipped within 2–5 business days.

It is not possible to reserve products on the website. However, you are welcome to contact our customer service and we can help you place a pre-order if you want to secure a product when it becomes available again.

About your order

First, make sure that all required information has been filled in correctly.

Other possible reasons include:

A temporary issue with the payment provider
An invalid discount code
A temporary technical issue

Please try again after checking the above. You can also try placing the order using a different device or browser.

If the issue persists, contact our customer service and we will help you.

Yes, you can enter a different delivery address before completing your order by filling in the shipping details at checkout.

You can also choose a separate billing address if needed.

Unfortunately, no changes, additions, or cancellations can be made once an order has been placed, as processing begins immediately in our automated systems.

Once your order has been successfully completed, you will receive an order confirmation by email.

If you cannot find it, please check your spam or promotions folder before contacting us.

If you have not received an order confirmation, it may be due to an incorrect email address or that the order was not completed successfully.

Please check your spam folder first. If it is still missing, contact our customer service and we will assist you.