Hjälpcenter: Övriga frågor

Here we’ve gathered answers to other questions that may arise regarding our products, services, and your shopping experience. We want you to have all the information you need, and if you can’t find the answer here, you are always welcome to contact our customer service. We’re here to help you!

Other

No. You do not need to create an account or log in to place an order with us.

On each product page, you can see which sizes are available for purchase. The sizes that are visible and selectable are the items we currently have in stock.

If you have questions about a specific size or product, please contact our customer service and we will be happy to help.

Har du frågor om storlekar som inte finns på hemsidan, kontakta vår kundtjänst så hjälper vi dig gärna.

Nej, vi har inga fysiska butiker eller återförsäljare, all vår försäljning sker via vår hemsida och du har alltid 14 dagars ångerrätt, fria byten och en enkel returhantering vilket gör det smidigt för dig att beställa hem de produkter du önskar och prova dem i lugn och ro.

Vi eftersträvar alltid en hög nivå av dataskydd gällande din personliga integritet.

I enlighet med GDPR behandlar vi personuppgifter med samtycke från berörda personer och delar endast information med de personuppgiftsbiträden som vid behov hanterar dina uppgifter, till exempel i samband med orderleverans, betallösningar som Qliro eller teknisk support.

Vår integritetspolicy kan du läsa här.

Gift Cards

To purchase a gift card, follow these steps:

Go to the gift card page
Select the desired amount (we offer €30, €50, €100, and €150)
Add the gift card to your cart and proceed to checkout
Complete your purchase by selecting a payment method, entering your details, and confirming the order

Once your purchase is completed, the gift card will be sent to your email address within 24 hours (weekdays) with a unique gift card code. If you are giving it as a gift, you can simply forward the email or print it out.

Gift cards are only delivered digitally.

First, check that the email address on your order confirmation is correct. If it is, please also check your spam or junk folder.

If you still cannot find it, please contact our customer service and we will help you.

At checkout, enter your gift card code in step 2 (you can enter multiple codes if you have more than one gift card). The amount will then be deducted from your total order value.

If your gift card code does not work, please check the following:

Make sure the code is entered correctly (no typos or extra spaces)
Gift cards are valid for 2 years from the date of purchase. Expired gift cards cannot be used

If the code is correct and still does not work, please contact our customer service and we will assist you further.

The gift card is valid for 2 years from the date of purchase.

Nej.

Våra presentkort skickas endast ut digitalt till den e-postadress som du angav när du gjorde din order.